Privacy policy
PERSONAL INFORMATION PROTECTION POLICY
In the course of its activities, Innovation CPAP needs to collect, use and communicate personal information. Your privacy is of the utmost importance to us, and we make every effort to maintain the confidentiality of the information we hold about our customers, including the personal information provided to us.
The purpose of this privacy policy (hereinafter the "Policy") is to explain our practices with respect to the collection, use and retention of your personal information. It therefore applies to all personal information you provide to us, and by providing us with personal information, you consent to its treatment in accordance with the Policy.
1. About Innovation CPAP and its Privacy Officer
Innovation CPAP is a company specializing in the sale of products and services related to sleep disorders.
Innovation CPAP has designated the person responsible for the protection of personal information within the company. Please do not hesitate to contact him or her if you have any questions or comments about this Policy or the way your information is handled. You may also contact him or her to exercise your privacy rights.
You can reach the Privacy Officer at the following coordinates:
Thierry Blais-Brossard
50 St-Charles Street West, Suite 301
Longueuil, Quebec J4H 1C6
1.866.990.8229
2. Collection of personal information
In the course of our business and professional activities, we may or must collect, depending on the circumstances, several types of personal information, including :
Name
First name
Postal address
Postal code
E-mail address
Phone number
Medical prescriptions
Bank details and financial information
Paying agent identification numbers
Credit card number
Browser settings, IP address or other information collected via cookies
Gender
Age/date of birth
Medical data
Education/training
Profession
Physical description, including profile and facial photos
Marital status
Sign
This information is collected in our exchanges with you, whether by e-mail, telephone, videoconference (Zoom, Teams, etc.), in person, through our Web site or any information-sharing portal.
Some information can also be obtained from public sources, such as company registers, social networks and other government sites.
3. Use of personal information
In general, the personal information we collect is used only for the sale of our products and the provision of related professional services and to comply with our legal obligations.
The personal information obtained is therefore only used for the following purposes:
verify the identity of our customers
provide services to our customers
analyze the results obtained following your examination or the use of your device
determine which products, services and treatments are appropriate for your situation
determine the effectiveness of a treatment and identify ways to improve it
establish and maintain contact with you
administer our customers' files
respond to customer requests and questions
manage our IT systems
administer our website
allow participation in surveys, contests, promotions or other events
protecting our customers against error and fraud
monitor and investigate incidents and manage complaints
assess our customers' needs and respond appropriately
evaluate - process job applications
collect amounts owed to us and, if necessary, take steps to recover them
establish and maintain professional and commercial relations
respond to requests sent via our website
meet our legal, professional and regulatory obligations
4. Sharing personal information
The personal information we collect and hold about our customers is only disclosed when we have obtained the consent of our customers, except in situations where it is not required by law.
Innovation CPAP may, in the course of its activities, share personal information with certain third parties (who are bound by the same privacy obligations to which we are subject), including :
certain third parties mandated to perform certain tasks in connection with the analysis of your data to allow for better diagnosis and treatment (laboratory technicians, firms offering data analysis services using physiological data recording software, forms using artificial intelligence to analyze certain medical data, etc.), who may have access to the personal information we hold strictly for the purposes of the services they provide;
referring, treating or interpreting physicians, including the company's medical director;
companies offering you benefits or compensation for our products and services (insurers, Veterans Affairs Canada, CNESST, SAAQ, NIHB, local employment centers, etc.);
certain third parties who provide us with computer, Web and data hosting services, who may have access to the personal information we hold, strictly for the purposes of the services they provide to us;
certain third parties who offer home delivery services, who may have access to the personal information we hold, strictly for the purposes of the services they provide to us;
government authorities and regulatory bodies, including the Ordre des inhalothérapeutes du Québec, the Collège des médecins du Québec and the Ordre des Infirmières Et Infirmiers Auxiliaires du Québec, when required by law; and
professionals providing services to our firm (legal advisors, financial advisors, insurance brokers and agents, bankers, accountants).
Your personal information may be transferred outside Quebec for the specific purposes mentioned in this Policy.
5. Length of time personal information is retained
Innovation CPAP retains personal information only as long as necessary for the purposes set out in this Policy and to comply with our legal and ethical obligations. Thus, as of the date of the last service rendered, the personal information contained therein is archived and may be destroyed after the expiration of a period of five (5) years.
6. Your rights with respect to your personal information
You have the right to be informed of the existence of your personal information, how it is used and whether it has been disclosed to third parties (and to obtain a list of third parties to whom personal information has been disclosed in accordance with this Policy).
Subject to the restrictions set forth in applicable laws, you also have the right to consult, upon request, the information Innovation CPAP holds about you.
If any personal information held about you by Innovation CPAP is found to be inaccurate or incomplete, you may request that we make the appropriate corrections as soon as possible.
You also have the right to withdraw your consent to the disclosure or use of personal information held by us, to challenge our processing of your personal information and to request that we erase or destroy such personal information, subject to compliance with our legal, contractual or ethical obligations.
To exercise any right under this Policy or the law, you must address your request to the Privacy Officer as set out in section 1 of this Policy.
7. Safety measures implemented by Innovation CPAP
The personal information we collect in accordance with this policy is stored in a secure physical and technical environment. Access to personal information is limited to those Innovation CPAP employees who need it and who are bound by a duty of confidentiality.
Paper files containing personal information are kept in filing cabinets to which only our employees have access. Personal information held electronically is protected by technical and technological means (identifiers - passwords, automatic backup, anti-virus software, firewalls and other technological software).
Although we are committed to maintaining a high level of protection for the personal information you provide to us, we cannot guarantee that it is completely secure, as no storage medium, physical or electronic, can offer 100% protection.
8. Cookies
Our www.innovationcpap.ca website uses cookies to ensure its proper operation and a personalized experience. By visiting our Web site, you consent to the use of cookies by Innovation CPAP, although you may refuse them, in which case certain features of our site may not be available to you.
9. Third-party sites
This Policy does not cover third-party web platforms, applications or pages accessible via our services, and we are not responsible for these external services. If you click on these links, it is likely that these third-party services have their own privacy policies, which you should consult before disclosing your personal information.
10. Acceptance of privacy policy
By browsing our site, you acknowledge that you have read and understood this privacy policy and agree to its terms, particularly with respect to the collection and processing of your personal information and the use of cookies.
11. Modification and updating of this policy
We may amend this Policy from time to time, including to ensure compliance with applicable law. Any changes to the Policy will be published in a revised Policy that will include the changes made to the Policy.